Alturas Wildlife Sanctuary Tours – Terms & Conditions
1. Booking & Payment
All tour reservations must be paid in full at the time of booking to secure your spot. Bookings are confirmed only upon receipt of payment and issuance of a confirmation email.
2. Cancellation & Refund Policy
All payments made for tours are non-refundable.
By completing a booking, you acknowledge and agree that:
No refunds will be issued for cancellations, regardless of the reason, including but not limited to personal circumstances, travel delays, illness, or weather conditions.
No refunds will be issued for no-shows or late arrivals.
This policy applies to all guests without exception.
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances.
3. Modifications & Rescheduling
Rescheduling requests may be considered at the sole discretion of Alturas Wildlife Sanctuary and are subject to availability.
Requests must be made at least 24–48 hours in advance of the scheduled tour.
Approved reschedules may incur an administrative fee.
Rescheduling is not guaranteed.
4. Weather & Operational Conditions
Tours operate rain or shine. In the event that Alturas Wildlife Sanctuary must cancel a tour due to unsafe conditions, operational issues, or force majeure, guests may be offered:
The option to reschedule, or
A credit valid for future use
Refunds will not be issued in these cases.
5. Late Arrivals & No-Shows
Guests must arrive on time for their scheduled tour. Late arrivals may result in forfeiture of the booking without refund. No-shows will be charged in full.
6. Health & Safety
Guests must follow all instructions provided by staff and guides at all times.
Participation is at your own risk.
Alturas Wildlife Sanctuary is not responsible for injuries, losses, or damages incurred during the tour, except where required by applicable law.
7. Liability Waiver
By participating in a tour, you voluntarily assume all risks associated with wildlife interaction, natural terrain, and outdoor activities. You agree to release and hold harmless Alturas Wildlife Sanctuary, its staff, and affiliates from any liability to the fullest extent permitted by law.
8. Children & Minors
Minors must be accompanied by a parent or legal guardian at all times during the tour.
9. Code of Conduct
Guests are expected to behave respectfully toward wildlife, staff, and other visitors. Alturas Wildlife Sanctuary reserves the right to remove any guest for inappropriate behavior without refund.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Costa Rica.
11. Chargebacks & Payment Disputes
By completing your booking, you agree not to initiate chargebacks or payment disputes in contradiction to this policy. Any disputes will be handled in accordance with these Terms & Conditions.
